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  • Customer Service

1:1 Assistance

  • Customer Service

1:1 Assistance

If you have any questions, we will answer them as quickly as possible.

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A guide to the collection and use of personal information

Items for collection * [Required] Name, address, cell phone number, password, address (for a door-to-door delivery service), a tracking number (for a door-to-door delivery service / a special delivery)
The purpose for the collection and use Filing customer complaints, contacts and notifications to verify information, a guide to the settlement results
Retention and the period for use
  • For 3 months after a request for consultations and settlements
  • For 3 years after the settlements of consumer complaints / disputes (legal retention period)

A service is not provided if you are under the age of 14. Are you over the age of 14?

Enter the basic information

The customer can deny agreeing to the collection and use of the above personal information, but a one-on-one inquiry is not possible if you do not agree to the following.

Enter detailed information

  • Files in the form of JPG, PNG, and ZIP can be attached up to 2 files.
  • Attaching files is not mandatory.